Product Warranty

Thank You for Your Purchase

Thank you for choosing our product! We are committed to providing you with high-quality products and excellent service. This manual outlines the terms and conditions of our product warranty. Please keep it in a safe place for future reference.

Standard Warranty Policy

We offer a 1-year manufacturer warranty to all first-time buyers. This warranty covers defects in materials or workmanship that result in product malfunctions. The details are as follows:

Warranty Coverage

1. Structure and Key Components: Includes chassis, drawbars, frame, and outer shell.

2. Electrical System: Covers internal and external electrical components, such as lighting fixtures.

3. Plumbing System: Includes water pumps, water heaters, and related accessories.

4. Sealing Issues: Covers defects in waterproof layers or seals caused by materials or workmanship.

Exclusions from Warranty Coverage

1. Normal wear and tear or replacement of consumables, including but not limited to:

   • Tires

   • Brake linings

   • Wheel alignment

   • Bearings and bearing seals

2. Any damage or loss of function caused by accidents, misuse, improper maintenance, modifications, or failure to follow the user manual.

3. Damage or loss occurring after the product is delivered to the owner.

4. Issues caused by environmental factors, such as corrosion, weathering, or mold.

Extended Warranty Service

To better meet your needs, we offer an additional 1-year extended warranty under the following terms:

• Coverage: The scope of the extended warranty is identical to the standard warranty.

• Cost: The extended warranty is a paid option. For pricing, please contact us directly.

Warranty Terms and Conditions

1. Exclusive to First-Time Buyers: The warranty applies only to first-time buyers who purchased directly from authorized dealers or branches.

2. Regular Maintenance Required: Follow the maintenance guidelines in the product user manual. Failure to do so may void the warranty.

3. Authorized Repairs Only: All warranty repairs must be carried out by our authorized service centers.

How to Claim Warranty Service

If you need to claim warranty service, please follow these steps:

1. Contact our authorized service center or us by email.

2. Provide the following information:

   • Proof of purchase (e.g., invoice or receipt).

   • Product serial number.

   • A detailed description of the issue and relevant images/videos (if applicable).

3. Our technical team will evaluate your claim and arrange for further repair or replacement services.

Contact Us

If you have any questions about the warranty terms or wish to inquire about the cost of the extended warranty, please contact us via:

• Email: contact@alpococamper.com

• Official Website: www.alpococamper.com